Return & Refund Policy
Return & Refund Policy
At ZEVORIAN, we want our customers to have a positive shopping experience.
If you would like to return an item, please contact us before sending the product back.
Return Requests
To request a return, please contact:
Email: hints_cymbals2c@icloud.com
Please include your order number and information regarding the reason for your return.
Do not send a return to the address below until your return request has been reviewed and return instructions have been provided.
Return Address
Approved returns may be sent to:
ZEVORIAN Returns
22-425 Rae St
Regina, SK S4R 3M3
Canada
Condition of Returned Items
Returned products should be in their original condition and, where applicable:
- Unused and unworn
- Free from damage caused by the customer
- Include original packaging and accessories
- Include any other materials supplied with the original order
Products that have been used, damaged, altered, or returned without authorization may not be eligible for a refund.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at:
Please provide your order number and photographs showing the issue so that we can review your request.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the applicable amount will be returned to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Unless otherwise agreed, return shipping costs may be the responsibility of the customer.